Return & Refund Policy

At ChooseMe, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which gives you 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• In the same condition that you received it (unworn or unused).
• With all original tags attached.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

2. Return Process

To start a return, please contact us at info@chooseme.com.

If your return is accepted, we will send you a return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address:

3. EU 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, provided the item is in its original condition as stated above.

4. Damages and Issues

Please inspect your order upon reception. Contact us at +86 13336790872 or info@chooseme.com within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (food, flowers, plants).
• Custom products (special orders or personalized items).
• Personal care goods (beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards are final sale and cannot be returned.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds & Processing Time

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

• Approval: If approved, you will be automatically refunded on your original payment method.
• Processing Time: The total time for a customer to receive the refund is 14 business days from the date we approve the return.
• Bank Delays: Please note that it can take additional time for your bank or credit card company to post the refund to your account.

If more than 20 business days have passed since we approved your return and you have not received your refund, please contact us at info@chooseme.com.